In the digital economy, the traditional insurance model doesn’t work anymore. The intrinsic inefficiency of a highly intermediated value chain, which is too dependent on human effort, has made insurance products expensive.
As a result, we can reasonably predict that the innovation introduced within the insurance industry will devote the term INSURTECH to the mainstream in a short time.
The improvement of the overall digital experience of the new products, oriented to the centrality of the user, is supported by the in-depth knowledge not only of the needs of the potential customer but also of his/her behaviour in order to predict them.
The new dynamics of data collection, thanks to sensors, generate virtuous behaviours stimulated by highly incentivising insurance policies and products that shift the responsibility of the policyholder to that of the producer of the insured good.
Automation, enabled by artificial intelligence, allows companies to take advantage of the reduction in operating costs improving efficiency and the service offered to customers.
Virtual assistants and chatbots are the result of a new trend and they prove to be valuable and increasingly evolved supports in first level interactions even in the insurance sector.
The skills acquired in the insurance areas, an agile working method and the proposal of solutions that integrate complementary applications have allowed us to support the redefinition of internal processes ensuring an efficient and, above all, innovative response.
Infrastructure and application support and the introduction of automated processes for the digital capture of document information.
The definition of personalized and interactive commercial actions through a push, detailed distribution system.
Liferay, Alfresco and Kofax: three efficient tools to guarantee the painless migration of a complex document system.
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